Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. Payment details (including credit card information) are not held by us. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We collect some personally identifiable information including name, email and delivery address. We also store your comments, feedback, product reviews and recommendations.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

This information allows us to complete and ship your order and to provide customers with support when required. Very occasionally we may need to contact you by telephone if there is a problem with your order. We will contact you via email where possible.

We also use this information to alert customers to offers and ask for their feedback and reviews. We will contact you by email for these purposes. Please contact us via our contact form if you would like to opt out of this.

Non-personal information is used to analyse how our website is performing allowing us to make changes that improve customer service and website useability. This also allows Sharon Moncur Jewellery to comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by Sharon Moncur Jewellery adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Sharon Moncur Jewellery website uses cookies. Wix hosts our website and uses essential cookies to ensure security and track customer behaviours. Essential cookies allow the user to navigate around our website smoothly. Please click ‘Decline All’ on the cookie banner to opt out.  

At Sharon Moncur Jewellery we regularly review our policies to allow us to keep them updated and improve them. For this reason, we reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. Any changes will be clearly detailed here.

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us via our contact form.